Q: Do you offer training?

Yes! Every plan includes comprehensive onboarding training for your team. This covers system setup, daily operations, and best practices. Growth plans include weekly coaching calls, and Premium/Enterprise plans offer unlimited training sessions.

Question 1

How long does setup take?

Accepted Answer

Most implementations are complete within 7-14 days. We handle the entire setup process including integrations, configuration, and team training. You'll have a dedicated onboarding specialist to ensure everything runs smoothly.

Question 2

Do I need technical skills?

Accepted Answer

Not at all. Vertos AI is designed for trade companies, not engineers. If you can use a smartphone, you can use our system. We provide full training and ongoing support to ensure you're comfortable with every feature.

Question 3

What integrations are included?

Accepted Answer

We integrate with 100+ popular tools including ServiceTitan, Jobber, Housecall Pro, QuickBooks, Google Calendar, Outlook, Twilio, and many more. Custom integrations are available on Premium and Enterprise plans.

Question 4

Can I try before I commit?

Accepted Answer

Yes! We offer a free personalized demo where you'll see exactly how the system works for your specific business. Book a call and we'll walk you through everything.

Question 5

Can I cancel anytime?

Accepted Answer

Yes, absolutely. There are no long-term contracts or cancellation fees. You can cancel with 30 days notice. We're confident you'll stay because the ROI speaks for itself—most trade companies save 5-10x what they spend.

Question 6

How do I get started?

Accepted Answer

We offer a free personalized demo where you'll see the platform in action for your specific business. After that, we'll get you set up quickly so you can start capturing leads right away.

Question 7

What's included in each plan?

Accepted Answer

All plans include setup, training, and ongoing support. Bronze ($497/mo) covers instant lead response. Silver ($997/mo) adds multi-platform lead scraping. Gold ($1,997/mo) includes AI lead qualification and scoring. Platinum ($2,997/mo) offers custom rules, white-label branding, and dedicated account management.

Question 8

Are there any hidden fees?

Accepted Answer

No hidden fees, ever. You'll see a one-time setup fee (ranges from $500-$2,500 based on complexity) and your monthly subscription. That's it. SMS/call usage is included in your plan up to generous limits.

Question 9

What support is included?

Accepted Answer

All plans include email and chat support with <24 hour response time. Growth plans and above get priority phone support with <2 hour response for urgent issues. Premium and Enterprise plans include a dedicated account manager.

Question 10

Do you offer training?

Accepted Answer

Yes! Every plan includes comprehensive onboarding training for your team. This covers system setup, daily operations, and best practices. Growth plans include weekly coaching calls, and Premium/Enterprise plans offer unlimited training sessions.

Question 11

What if I need help after hours?

Accepted Answer

Our help center is available 24/7 with video tutorials, guides, and FAQs. For urgent technical issues, Premium and Enterprise plans include 24/7 emergency support. We also have an active community forum where trade companies share tips.

Question 12

Is my data secure?

Accepted Answer

Absolutely. We use bank-level encryption (AES-256 at rest, TLS 1.3 in transit), enterprise-grade hosting infrastructure, and regular security assessments. Your data is never shared or sold. We follow data protection best practices aligned with GDPR and CCPA requirements.

Question 13

Do I own my data?

Accepted Answer

Yes, 100%. You own all your customer data, communications, and analytics. If you ever cancel, we'll export everything in standard formats (CSV, JSON) at no additional charge.

Frequently Asked Questions

Getting Started

Pricing & Plans

Support & Training

Security & Data

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